The recent chaos at Heathrow brought about when the new Terminal 5 opened to passengers last Thursday has shot the airport to people’s attention across much of the world. Many people have been saying for years that the world’s most busy international airport is a nightmare to deal with, and hitherto I mostly haven’t agreed. I’ve used the airport frequently enough—several times a year—that I got to know it (Terminals 1 & 4 in particular) fairly well. However, I think that because I was comfortable using those terminals I didn’t realize quite how unfriendly Heathrow is to less-frequent travellers.[[Nevertheless, I freely acknowledged, and frequently complained about, the problems with arriving at Heathrow. All too often when on a long-haul flight landing in






